most frequent questions and answers
Drawing process takes 3-4 days to be finished, once it’s done your order will be shipped right away.
You can still place the order and upload the together-photo, just explain which person you want to be drawn in the form.
Yes you can, but place your order via email, we might have to discuss to understand your request better. Additional cost may apply depending on the type of request.
No, we spray every drawing with a protective spray, you can even gently touch the drawing and it won’t smudge.
All woods are shipped in bubble wrap packaging to ensure safe arrival.
- Face drawing is not going to be 100% like the photo, but we guarantee it looks similar.
- The better your photo quality, the better the drawing.
- We don’t accept refund in any condition.
- If the drawing is totally not similar with the photo (note that the photo has to fit our standard), we can draw it again but the current wood you have has to be shipped back to us.
- Once you order from us, we assume you have accepted the applicable policy